Policy and Suggestions

Timetable
Dogana del Sale is open from 10 am to 9 pm from Monday to Friday (last entry at 6.30 pm), and from 10 am to 10 pm on Saturdays and Sundays (last entry at 7 pm). From July 1st to August 31st 2017 open from 10 am to 9 pm every day.
Gym is open daily from 7 am to 9 pm for hotel guests and from 10 am to 9 pm for external guests.

Reservation
All treatments are subject to availability. We suggest that you reserve all treatments in advance to ensure your desired time and date.

Cancellation
In case you need to cancel or reschedule your treatment reservation, we ask you to notify us at least 24 hours before the appointed time, in order to avoid a penalty charge of 100% the cost of the reserved treatment.
In case of no-show, the full treatment cost will be charged.

Delay
We suggest that you respect the appointed reservation: arriving late for your SPA appointment will decrease your treatment time, and you will be charged the full treatment cost.

Arrival
Please try to arrive 10 minutes before your scheduled appointment: you will receive our full attention and will have time to enjoy our herbal tea.
Also, if you have time, we suggest that you take a hot shower before your treatment: this will facilitate muscle relaxation.

SPA etiquette
The SPA is a quiet and relaxing location, and we invite you to respect the privacy and serenity of other guests by:
– keeping a moderate tone of voice;
– avoiding the use of mobile phones, laptops, tablets and cameras;

Also, please note that at Romeo Wellness – Dogana del Sale smoking, consuming alcohol, and bringing food or beverage from outside is not allowed.

Our staff will remove guests who do not comply with these rules, and the entry price will not be refunded.

Dress code
At Romeo Wellness – Dogana del Sale, only swimsuit and bathrobe are allowed.
At the Gym, only sportswear and sneakers are allowed.
If you are a guest of Romeo hotel, a courtesy kit, including bathrobe, towel and slippers, is available in your room. Otherwise, you will find it in your locker in our dressing rooms.

Age
The minimum age to access the SPA Dogana del Sale is 14 years. For minors, the presence of one of the parents is required.

Health and Preferences
It is important that you inform us about any health conditions you may have, such as pregnancy, allergies, heart or blood pressure issues and any physical or medical condition that might interfere with our treatments.
Also, to make your stay at Dogana del Sale more pleasant, we suggest that you inform us about your preferences for massage and essential oil types.

Personal items
We will not be liable for any lost or damaged personal items, so we suggest that you not leave them unattended and store personal items in the lockers located in the dressing rooms.
Lost and found objects will be delivered to the SPA reception.

Contact

T +39 081 6041 580
F +39 081 6041 599

Email:
welcome@romeohotel.it
reservations@romeohotel.it

 

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